We are committed to protecting your Information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at firstname.lastname@example.org.
When you use the Engaging Services, you trust us with your Information. We take your privacy very seriously. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue use of the Engaging Services.
Changes to this Policy or your personal information
We review this Policy regularly and it is your responsibility to check regularly and determine whether this Policy has changed. If you do not agree to any changes to this Policy then you must immediately stop using the Engaging Services. In the event we make any significant changes to this Policy we will use our best endeavours to inform you or such changes in advance in writing.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes for example you change your email address
The Engaging Services are owned and operated by Engaging Works Group Limited (trading as Engaging Business and Engaging Works) a company registered in England and Wales (company number 07946689) and our registered office is at Mole End, Shorts Green Lane, Motcombe, Dorset, SP7 9PA. Our VAT number is 225707317) (Engaging/we/us/our). Engaging is the controller (also known as a data controller) and is responsible for your personal information. The term "you" refers to the user wishing to access and/or use the Engaging Services.
Information we may collect about you
Personal information you disclose to us
In Short: We collect personal information that you provide to us, including information such as name, address, contact information and payment card information.
We collect personal information that you voluntarily provide to us when registering and using the Engaging Services, or otherwise contacting us. The personal information that we collect depends on the context of your interactions, the choices you make and the products and features you use. When you use the Engaging Services and/or when you otherwise deal with us, we may collect the following information about you (the Information):
- Identity Data includes first name, last name, job title, job location, date of birth or age range, ethnicity and gender.
- Contact Data means the data we use to contact you including your billing address, delivery address, email address and contact number.
- If you purchase any Engaging Services, financial data which means the payment method and card association used to process your payments for your orders. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers. We encrypt your payment card details in your browser and securely transfer this data to our relevant third party payment provider to process a payment.
- Transaction Data means details about transactions you have made using the Engaging Services including the payments to and from you along with other details of products you have purchased from us.
- Profile Data includes your username (email address), your profile picture, your login data, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use the Engaging Services. This includes your browsing patterns and information such as how long you might spend on one of our webpages on the Engaging Platforms and what you look at and for, the page that referred you to the Engaging Platforms and the click stream during your visit to our website, page response times and page interaction information (clicks you make on a page).
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
- Other information relevant to services, customer surveys and/or offers.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to your Information.
Information automatically collected
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you use the Engaging Platforms.
We automatically collect certain information when you visit, use or navigate the Engaging Platforms. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use the Engaging Platforms and other technical information. This information is primarily needed to maintain the security and operation of the Engaging Platforms, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy (https://www.engaging.works/legal/cookies) .
How do we use your Information?
In Short: We process your Information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We use your Information collected via the Engaging Services for a variety of business purposes described below. We process your Information for these purposes in reliance on our legitimate business interests (Business Purposes), in order to enter into or perform a contract with you (Contractual), with your consent (Consent), and/or for compliance with our legal obligations (Legal Obligations). We indicate the specific processing grounds we rely on next to each purpose listed below.
We may process your Information for the following purposes:
- Fulfil and manage any services you use in connection with the Engaging Services (Contractual). We may use your Information to fulfil and manage your services, payments and any interaction in connection with any Engaging Services.
- To send administrative information to you for Business Purposes, Legal Reasons and/or possibly Contractual. We may use your Information to send you product, service and new feature information and/or information about changes to our terms and policies.
- To send you marketing and promotional communications for Business Purposes and/or with your Consent. We and/or our brand partners may use your Information for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails, see below for further details.
- To facilitate account creation and logon process with your Consent. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See the section below headed 'How do we Handle your Social Logins' for further information.
- To post testimonials with your Consent. We may post testimonials on the Engaging Platforms that may contain your Information, for example your name. Prior to posting a testimonial, we will obtain your written consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at email@example.com and be sure to include your name, testimonial location, and contact information.
- Administer promotions for our Business Purposes and/or with your Consent.
- Request Feedback for our Business Purposes and/or with your Consent. We may use your Information to request feedback and to contact you about your use of the Engaging Platforms.
- To protect the Engaging Services for Business Purposes and/or Legal Reasons. We may use your Information as part of our efforts to keep our the Engaging Services safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms and policies for Business Purposes, Legal Reasons and/or possibly Contractual.
- To respond to legal requests and prevent harm for Legal Reasons. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- For other Business Purposes. We may use your Information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve the Engaging Services, products, services, marketing and your experience.
Will your Information be shared with anyone?
In Short: We only share information to comply with Contractual obligations, fulfil our Business Purposes, or with your Consent.
We only share and disclose your Information in the following situations:
- Compliance with Legal Obligations. We may disclose your Information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests. We may disclose your Information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- Third-Party Service Providers. We may share your Information with third-party vendors, service providers, contractors or agents who perform services and require access to such information to do that work. Examples include: data analysis, email delivery, hosting services, customer service and marketing efforts. They will only have access to your Information to the extent that they need to perform those services. They are required to keep your Information confidential and may not use it other than as we ask them to and always in accordance with this Policy.
- Business Transfers. We may share or transfer your Information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Business Partners. Provided you have given us Consent to do so we may share your Information with our business partners to offer you certain products, services or promotions.
- With your Consent. We may disclose your Information for any other purpose with your Consent.
We may disclose aggregated, anonymous information (i.e. information from which you cannot be personally identified), or insights based on such anonymous information, to selected third parties, including (without limitation) analytics and search engine providers to assist us in the improvement and optimisation of the Engaging Services. In such circumstances we do not disclose any information which can identify you personally.
Is your Information transferred internationally?
In Short: We may transfer, store, and process your Information in countries other than your own but will take all reasonable steps to ensure it is protected.
Whenever we transfer your Information outside of the UK, we will take all reasonable measures that we can to protect your Information in accordance with this Policy and applicable law. To the extent that any transfer requires approved safeguards are in place (for example if transferring outside of the European Economic Area that the EU model contract clauses or if to the USA that the entity it is transferred to is EU/US Privacy Shield registered) we will ensure these measures are in place.
In Short: We are not responsible for the safety of any information that you share with third-party providers who feature or advertise, but are not affiliated with, the Engaging Services.
The Engaging Platforms may feature links to third-party websites or contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Engaging Platforms. You should review the policies of such third parties and contact them directly to respond to your questions.
How long do we keep your Information?
In Short: We keep your Information for as long as necessary to fulfil the purposes outlined in this Policy unless otherwise required by law.
We will only keep your Information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we have no ongoing Business Purpose to process your Information, we will either delete or anonymize it, or, if this is not possible (for example, because your Information has been stored in backup archives), then we will securely store your Information and isolate it from any further processing until deletion is possible.
How do we keep your Information safe?
In Short: We aim to protect your Information through a system of organisational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your Information, transmission of personal information to and from the Engaging Platforms is at your own risk. You should only access our services within a secure environment.
Do we collect information from minors?
In Short: We take steps to ensure that the Engaging Services are only used by those over 16 years of age and we do not knowingly collect data from or market to children under 16 years of age.
We do not knowingly solicit data from or market to children under 16 years of age. By using the Engaging Services, you represent that you are at least 16 years of age. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 16, please contact us at firstname.lastname@example.org.
Your Consent to processing
You will be required to give Consent to certain processing activities before we can process your Information. Where applicable, we will seek Consent from you when you first submit Information to or through the Engaging Services.
If you have previously given your Consent you may freely withdraw such Consent at any time. You can do this by emailing email@example.com.
If you withdraw your Consent, and if we do not have another legal basis for processing your Information, then we will stop processing your Information. If we do have another legal basis for processing your Information, then we may continue to do so subject to your legal rights.
Please note that if we need to process your Information in order for you to use the Engaging Services and you object or do not provide Consent to us processing your Information, the Engaging Services may not be available to you.
Marketing and opting out
If you have given Consent to marketing we may contact you about our products, services, promotions and special offers. If you no longer wish to receive such information you can withdraw your Consent at any time by sending an email to firstname.lastname@example.org or unsubscribing from the communications.
If you have given Consent, we may share your Information with carefully selected third-party organisations and business partners and they may contact you directly. If you prefer not to receive direct marketing communications from the third-party please contact them directly to withdraw the Consent.
You may at any time review or change the information in your account by logging into your Engaging account
If you wish to terminate your Engaging account you must email us at email@example.com . Some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our terms and/or comply with legal requirements.
What are your privacy rights?
In Short: You have certain rights in respect of your Information.
You have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your Information, (ii) to request rectification or erasure of your Information; (iii) to restrict the processing of your Information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your Information. To make any requests, please contact us at firstname.lastname@example.org . We will consider and act upon any request in accordance with applicable data protection laws.
We may need to request specific information from you to help confirm your identity and ensure your right to access your Information (or to exercise any of your other rights). This is a security measure to ensure that your Information is not disclosed to a person who does not have the right to receive it. We may also contact you to ask you for further information in relation to your request to speed up your response.
If we are relying on Consent to process your Information, you have the right to withdraw your Consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
We welcome your feedback and questions on this Policy. If you wish to contact us about this Policy, about our Information or any other questions, please email us at email@example.com .
You have the right to make a complaint at any time to the Information Commissioner’s Office (the ICO), the UK supervisory authority for data protection issues (https://www.ico.org.uk/concerns). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.